CANCELLATION POLICY

At Westside Massage we take every step necessary to help you remember your appointments. You will receive a text confirmation 48 hours prior to your appointment. (Please make sure your account is updated with your most current information).

While we do understand that emergencies arise and things happen, when you have a Massage/bodywork session scheduled and cancel at the last minute, we are unable to fill that time slot with another appointment on a moment’s notice. This leads to lost wages and frustration.

“We require a credit card to hold your appointment time. We do not charge your card before you come in, holding this appointment with your credit card is to ensure our cancellation policy”

Any massage/bodywork sessions canceled with less than 24 hours’ notice will be billed 100% of the session total.

Exceptions will be considered on a case-by-case basis, and of course true emergencies (hospitalization, accidents, real life Jumanji) will be taken into consideration.